Platform Operations Centre (NOC) Engineer

Shift Pattern: 4 on / 4 off, 12-hour rota

About the Role

The POC Engineer plays a critical role in ensuring the reliability and performance of the APFN network . You will be responsible for proactively monitoring network infrastructure, responding to incidents, and working collaboratively with internal teams to resolve issues efficiently and minimise service impact.

This role suits someone with strong technical expertise, a calm and methodical approach under pressure, and a passion for delivering high‑quality network services in a fast‑moving telecoms environment.

About AllPoints Fibre Networks

AllPoints Fibre Networks (APFN) is a leading UK full fibre network wholesaler , simplifying access to high‑speed connectivity nationwide.

Through our powerful, API‑driven platform aquila , we bring together major wholesale networks such as Openreach, BT Wholesale, and CityFibre , enabling service providers to scale quickly with automation, transparency, and control.

We are customer‑first, future‑focused, and committed to building reliable infrastructure that supports the UK’s digital growth.

Key Responsibilities

• Continuously monitor APFN network infrastructure, including switches, routers, servers, and supporting systems

• Identify, investigate, and respond to network incidents, outages, and performance degradation

• Diagnose issues, determine root cause, and implement effective corrective actions

• Log and manage incidents via ServiceNow (SNOW) , ensuring accurate records and timely updates

• Maintain up‑to‑date network documentation, diagrams, and logs

• Carry out routine maintenance such as firmware upgrades, patching, and hardware replacement

• Collaborate with network engineers, system administrators, and other internal teams on complex issues

• Analyse network performance data and contribute to ongoing optimisation and capacity planning

• Support network security by following established policies and responding to security incidents

• Use network monitoring and management tools (e.g. SNMP, NMS) to track and improve performance

• Work on a 4 on / 4 off shift basis , including 12‑hour shifts

Skills and Experience

Essential

• Strong analytical and problem‑solving skills

• Ability to work effectively in high‑pressure, incident‑driven environments

• Clear and confident communication skills

• Experience using network monitoring and management tools

• Solid understanding of network technologies and protocols including:

  • TCP/IP

  • BGP

  • OSPF

  • VLANs

  • MPLS

Desirable

• Experience working with multi‑vendor environments (Juniper, Cisco, Nokia)

• Background in telecoms or service provider networks

What We Offer

At AllPoints Fibre Networks, we’re committed to supporting your wellbeing, growth, and financial security.

Our benefits include:

• 30 days annual leave (pro rata) plus bank holidays

• Private medical insurance and dental cover

• Income protection and group life insurance

• Health plan covering everyday expenses such as eye care

• Access to wellbeing initiatives — including massage allowance

• Enhanced sickness and parental leave policies

• Employer contributory pension scheme

• Cashback and voucher schemes to support everyday living costs

Diversity, Equity & Inclusion

We are proud to be building an inclusive workplace where everyone feels supported and valued. Our commitment includes:

• Fair pay and equal opportunities for all

• Support for underrepresented groups through initiatives such as our Women in Telecoms Network

• Apprenticeships, mentoring, and early‑career development programmes

• Mandatory Equality, Diversity & Inclusion training for all employees

• A culture where every voice is listened to and respected

We welcome applications from all backgrounds. If you’re enthusiastic about this role but don’t meet every requirement, we encourage you to apply.

Next Steps

If this role aligns with your skills and interests, we look forward to receiving your application.
Our Talent Acquisition team will contact shortlisted candidates to arrange an initial discussion, followed by interviews with the hiring team.

If you require any reasonable adjustments during the recruitment process, please let us know — we are happy to accommodate individual needs.