Managing Director - Group Operations (Hiring Immediately)

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. ✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT)is like the magical glue that keeps the world connected! ✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

The Opportunity

We are seeking an exceptional Managing Director – Operations to lead and scale the operational backbone of Wireless Logic.

This role is accountable for the end-to-end operational performance of the business , ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation.

Working in close partnership with the Managing Director – Technology , this role ensures alignment between service delivery, platform reliability and change , supporting a high-availability, regulated and product-led business.

This is a highly strategic and hands-on leadership role requiring strong commercial, operational and governance expertise.

Key Responsibilities Include But Not Limited To:

End-to-End Operational Leadership

• Own operational performance across:
  • Customer service delivery
  • Commercial lifecycle (Contract-to-Cash)
  • Internal IT and business systems
  • Compliance, quality and ESG
  • Legal governance
• Ensure operations are predictable, scalable, controlled and auditable
• Translate company strategy into repeatable, high-quality operational execution
• Drive alignment between service delivery, commercial performance and operational control

Customer Service & Experience

• Own the customer service operating model and customer experience outcomes
• Ensure service operations:
  • Deliver consistent, high-quality customer support
  • Meet contractual SLAs and performance standards
  • Provide clear communication during incidents and change
• Partner with Technology to:
  • Manage customer impact during incidents
  • Ensure effective service recovery and coordination
• Ensure customer experience is protected through growth and transformation

Commercial Lifecycle Performance & Revenue Protection