Senior Account Manager (Ecommerce)

Senior Account Manager (E-commerce)

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday

About the Soar Group

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:

• Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
• For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
• Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.

Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.

What Sets Us Apart

• Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
• Highest independent agency spend on Meta in 2025.
• Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
• Two production studios (London and Manchester)
• Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.

About the role:

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.

You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.

Requirements

What you'll be responsible for:

Client & Commercial Leadership:

• Own senior relationships across larger, higher-impact accounts
• Lead strategic client conversations, performance reviews and planning
• Guide clients through launches, pivots and scale moments
• Spot upsell, retention and growth opportunities

Pod & People Management:

• Line-manage Account Managers within your pod
• Coach AMs on communication, organisation and client ownership
• Raise delivery standards across accounts and workflows
• Support hiring, onboarding and development of AMs

Delivery & Quality Control:

• Oversee UGC and creative workflows across the pod
• Ensure launches are planned, resourced and executed cleanly
• Act as escalation point for delivery or client risk
• Maintain consistency across processes and client experience

What you bring:

• 4+ years’ experience in agency account management
• Proven experience managing or mentoring Account Managers
• Strong understanding of performance creative, UGC and launch cycles
• Confidence running senior client conversations independently
• Commercial awareness — retention, margin, and growth matter to you
• Calm authority — clients and teams trust your judgment
  

Who you are:

• A true manager - you enjoy leading people, not just accounts
• Standards-driven - you care about quality and consistency
• Accountable - you own outcomes across your pod
• Structured and decisive - you bring order and clarity
• A role model - AMs learn by watching how you operate

Benefits

• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
• Remote working with 1 day a month in London Head Office.