Outbound Customer Service Executive
Outbound Customer Service Executive, Reading
- Manage outbound communications with customers in a professional and courteous manner.
- Make outgoing phone calls to customers to resolve ongoing issues and complaints
- Ensure timely follow-up on customer inquiries and requests.
- Maintain accurate records of customer interactions and case updates.
- Collaborate with internal teams to resolve customer issues effectively.
- Provide detailed information about products and services when required.
- Identify opportunities for improving customer service processes.
- Meet or exceed performance targets and KPIs.
- Adhere to company policies and maintain confidentiality at all times.
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