Technology Advisor

About The Role

Guide Dogs - Where Every Role Makes a Difference

Come and join us as a proactive and purpose‑led Technology Advisor and be part of something life‑changing - helping people with sight loss live the life they choose.

The Technology Advisor helps people with sight loss to live the life they choose by administering the Children and Young People’s (CYP) grants programme, ensuring the applicants are informed and supported throughout the process. Working to ensure the provision for technology and sensory is met for each Child and Young Person applying for a grant, identifying additional support and referring to the relevant CYP service.

This role would ideally suit someone who has a keen interest in technology, an understanding of accessibility in technology would be advantageous.

This role will primarily be based out of Bristol location with frequent travel around the all of our locations.

Key Responsibilities

• Administration - to administer grant applications made to Guide Dogs; analysing applications, obtaining documentation, references, quotations in preparation for submission to second review. This would include handling the relationship throughout the process until the application is either successful or declined. Work closely with colleagues and external bodies in the management of the grants system and activity so that we know the status of all the applications at any time.
• Data Management - to manage all data and comprehension of all bespoke Guide Dogs systems, with specialist knowledge of certain systems. Data inputting within agreed timescales. Produce reports as required and maintain all records of progress at all stages
• Correspondence – deal with all correspondence and enquiries, providing exceptional customer care including call handling. Deal with incoming and outgoing post according to procedures.
• Financial support – provide financial support as may be required e.g. processes purchase orders, place orders with suppliers, process VAT exemption forms, make delivery arrangements, process receipt of delivery and keep budget records.
• Liaise with and work in collaboration with Guide Dogs other services where there is direct involvement by them with the same family. Refer parents/carers to Guide Dogs’ services and other agencies to offer on-going support and help regarding broader issues.
• When required, attend internal and external events representing the organisation. Have an understanding of the demonstration equipment and provide information to service users attending events.

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If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

How to apply

You may have particular needs to be able to complete your application, If you would like support please contact our Recruitment Team on 0118 3540345 or ***email_hidden***

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.