Housing and Estate Assistant

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Reading

07/05/2026

Housing and Estate Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£28,142 - £33,699 per year

Contractual hours

Basis

Full time

Region

Permanent / Full-Time

Job category/type

Administration / Clerical, Adult Services, Housing

Date posted

23/04/2026

Job reference

DAC0816

We are seeking a motivated and customer‑focused Housing & Estate Assistant to join our Tenant Services team. This is a front‑facing role that plays an important part in delivering a high‑quality housing management service to residents across the borough.

You will work closely with Housing Officers, internal council teams and external partners to support tenants to sustain their tenancies, prevent homelessness and ensure our landlord responsibilities are met. This is a varied and rewarding role, ideal for someone who enjoys working with people, can manage a busy workload and wants to develop a career in housing.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

You’ll support the day‑to‑day operation of housing and estate services, acting as a key point of contact for residents and helping ensure services are delivered efficiently, consistently and in line with statutory and local requirements.

The role combines customer service, tenancy administration and estate support. You’ll regularly deal with residents who may have complex needs, so empathy, professionalism and the ability to remain calm under pressure are essential.

Key responsibilities include:

• Responding to housing‑related enquiries across a range of channels, resolving issues wherever possible at first point of contact

• Supporting tenancy management activities, including tenancy sign‑ups, introductory to secure tenancy processes and straightforward tenancy changes

• Booking and supporting property, block and estate inspections and arranging visits for Housing Officers

• Processing customer requests such as repairs, payments, key allocations and general housing enquiries within agreed timescales

• Maintaining accurate records, scanning documentation and updating housing management systems

• Providing low‑level tenancy advice and signposting residents to appropriate support services, including welfare, housing support and debt advice

• Assisting with estate management activity, neighbourhood engagement and improvement initiatives

• Monitoring work trays and workflows to help ensure deadlines, service standards and performance targets are met

About you

You’ll be an organised and approachable individual with a strong commitment to customer service. You will enjoy working with people from diverse backgrounds and take pride in delivering a professional, supportive and reliable service.

You’ll be comfortable working independently while also contributing positively as part of a team. You’ll be able to prioritise competing demands and deal confidently with sensitive or challenging situations.

You’ll bring:

• Experience of working in a front‑line, customer‑focused role, ideally within housing or a similar public‑facing service

• Strong communication skills, with the ability to explain processes clearly and handle sensitive conversations with empathy.

• Experience of managing a busy workload, prioritising tasks and meeting deadlines

• Confidence dealing with difficult situations and supporting vulnerable customers

• Good written skills and attention to detail, with the ability to maintain clear and accurate records.

• Strong IT skills, particularly Microsoft Office / Office 365 and database systems

• The ability to work effectively with colleagues, partner organisations and external agencies.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave

• A wide range of flexible working opportunities

• Modern working environment at the Civic Offices in the heart of Reading

• Local Government Pension Scheme (LGPS)

• Life Assurance - three times your annual salary (for members of the LGPS)

• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted

• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work

• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact ***email_hidden***

Please note a Full British Driving Licence is require for this role.

Closing Date: Friday 7th May 2026

Interview Date: To be confirmed

Interview Process: To be confirmed

Housing and Estate Assistant