Sales & Client Experience Manager (Perm: London)

A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience Manager Centre (Commercial & Client Experience) in beautiful refurb office.
This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement.

Location: Reading (Fully Site-Based – 5 Days per Week)
Salary: £50,000 Base Salary + OTE £55,000–£60,000
Employment Type: Permanent
Working Hours: 40 Hours per Week

Role Purpose

The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue.
This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience.
While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.

(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.)

Key Responsibilities:

Commercial Growth & Revenue Generation
Drive revenue through the sale of meeting rooms, event space, and coworking memberships
Proactively identify and secure new business opportunities through networking, referrals, and local partnerships
Build strong relationships with existing clients to encourage repeat bookings and upselling
Promote the centre’s facilities and services to prospective customers
Achieve and exceed monthly and annual revenue targets
Maintain accurate sales pipelines and reporting activity
Work collaboratively with the wider business to maximise commercial performanceMarketing & Community Engagement
Support and deliver local marketing initiatives to promote centre services
Attend and host networking events to increase brand visibility
Create engaging community events that encourage client interaction and retention
Use digital channels, local partnerships, and promotions to drive enquiries
Act as a visible ambassador for the centre within the local business communityCustomer Experience
Deliver a high-quality customer journey from enquiry through to booking and ongoing use
Provide exceptional customer service to all visitors, members, and guests
Build long-term relationships with clients to ensure high satisfaction and retention
Manage customer feedback and identify opportunities to improve services
Ensure meeting rooms and communal areas are presented to high standardsSite & Day-to-Day Coordination
Oversee the smooth day-to-day running of the centre environment
Coordinate meeting room bookings, event setups, and customer requirements
Liaise with suppliers and contractors as required
Maintain professional presentation standards across the centre
Ensure health & safety processes are followed appropriately
Proven experience in sales, meetings & events, hospitality, or flexible workspace environments
Strong track record of selling meeting rooms, events, or service-based offerings
Confident networker with the ability to build strong business relationships
Experience promoting services through marketing and local engagement
Excellent customer service and communication skills
Target-driven with a commercial mindset
Strong organisational skills and attention to detail
Confident using Microsoft Office (Word, Excel, Outlook)Personal Attributes
Highly motivated and commercially driven
Confident engaging with businesses and clients
Proactive and solutions-focused
Professional and approachable
Strong relationship builder
Able to work independently and take ownership of performance
Enthusiastic about networking and representing the brandBenefits

On-Target Earnings (OTE): £55,000–£60,000
Opportunity to work in a vibrant, professional workspace environment
Career development opportunities within a growing organisationAre you confident in selling meeting rooms, building strong client relationships, and networking to drive new business?

Apply now for the Sales & Client Experience Manager