IT Asset & Service Assistant (IT)

At CGI, we partner with the UK?s Defence sector to deliver mission-critical digital and logistics capabilities that strengthen national security and operational excellence. In this role, you?ll play a key part in shaping service performance, logistics management, and secure asset control?ensuring seamless service delivery across complex Defence programmes. You?ll have the opportunity to take ownership of key processes, drive innovation in service management, and work in a collaborative environment where your ideas make a measurable impact on client success and future defence capability. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ?Best Employer? by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you?ll be part of an open, friendly community of experts. We?ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is based out of our Reading office full time. Candidate profile: In this role, you will play a pivotal part in supporting the Continuous Improvement and Logistic Support Management (CILSM) function within a key Defence programme. You?ll take ownership of service management reporting, logistics coordination, and change control, ensuring that service performance, asset security, and compliance standards are consistently met. This is an excellent opportunity for a Cyber, PMO, or Service Delivery professional who is ready to take the next step, gaining broader responsibility and visibility across multiple service areas. You?ll work collaboratively across technical, security, and service delivery teams, contributing to the success of high-impact Defence projects. You?ll be supported by experienced leaders and have the autonomy to shape how processes evolve, improve reporting accuracy, and enhance operational delivery. Key responsibilities include:

• Deliver: Produce and maintain monthly KPI and quarterly Logistic Support reports to demonstrate operational performance.
• Coordinate: Manage the Weekly Change Management Control Board (CMCB) release schedule and approve Fast-track CMCB submissions.
• Develop & Maintain: Oversee the Integrated Logistics Support (ILS) document set, ensuring it remains accurate and compliant.
• Secure & Support: Assist with maintenance of secure asset registers, mustering activities, and onboarding/offboarding processes.
• Collaborate & Communicate: Attend key Defence meetings, producing high-quality minutes and ensuring timely follow-up on actions.
• Audit & Assure: Support auditing of access lists and compliance with security and asset management procedures.

Required qualifications to be successful in this role To succeed in this role, you?ll bring strong organisational, reporting, and coordination skills, along with a good understanding of service management principles within a secure or Defence-related environment. You?ll thrive in a structured yet collaborative setting, managing multiple priorities with accuracy and professionalism. You should have:

• Experience in Service Delivery, PMO, or Cyber-related roles.
• Strong knowledge of service reporting, change management, or asset control processes.
• Excellent communication and stakeholder engagement skills.
• Proficiency in using reporting tools and Microsoft Office suite.
• Ability to manage documentation and compliance within a secure or regulated environment.
• Eligibility for UK Security Clearance (SC) or existing clearance preferred.

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