Global Clinical Operations Transformation Lead
We are seeking an experienced leader to drive global organizational transformation initiatives across Clinical Operations. This role will act as a central integrator between business, digital, and operational functions, supporting executives to ensure strategic outcomes, clarity, and value realization. Key Responsibilities:
- Lead and orchestrate complex, multi-country transformation programs.
- Manage end-to-end project activities: planning, execution, risk management, governance, and reporting.
- Drive business analysis, change management, and stakeholder engagement for smooth adoption of new operating models.
- Define, track, and analyze KPIs; contribute to Power BI dashboards.
- Deliver transformation roadmap, executive dashboards, KPI frameworks, decision papers, and transition/handover documentation.
- Collaborate daily with international and cross-functional teams including Clinical Ops, IT, Data, Quality, Finance, and vendors.
- Proven experience in large-scale global transformation and complex organizational programs.
- Strong project management skills across multiple workstreams and countries.
- Ability to influence and navigate executive-level stakeholders.
- Excellent communication skills tailored to diverse audiences.
- Understanding of metrics, performance management, and value tracking (Power BI experience preferred).
- High adaptability and autonomy in fast-paced, regulated environments.
- Integrated transformation roadmap & master plan
- Governance and project artifacts (charters, decision logs, executive reports)
- Functional documentation: business cases, operating models, roles & process impacts
- Change and adoption packages, training & enablement materials
- Performance management framework and dashboards
- Transition and handover documentation
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
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