Membership Enquiries Administrator

As a Membership Enquiries Administrator, you will be the first point of contact for our members, handling enquiries via phone, email, and other communication channels. Your role will ensure that our members receive prompt, accurate, and helpful information, enhancing their experience and maintaining high levels of satisfaction.

Job Title: Membership Enquiries Administrator

Location: Reading

Salary: Up to £26,000 per annum

Key Responsibilities:

Respond promptly and professionally to membership enquiries via phone, email, and online channels.
Assist with membership applications, renewals, and updates.
Maintain accurate records of member interactions and ensure databases are kept up to date.
Support the membership team with administrative tasks and reporting.
Identify and escalate complex queries to the appropriate team members.
Contribute to process improvements to enhance the member experience.

Skills and Qualifications:

Previous experience in customer service, administration, or membership support.
Excellent communication and interpersonal skills.
Strong organisational skills with attention to detail.
Ability to manage multiple tasks efficiently and meet deadlines.
Proficiency in Microsoft Office and database systems.
A friendly, approachable, and professional demeanour.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK