New Propositions Specialist (Loyalty)

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830

In this role you will support the Senior New Proposition Manager (Loyalty) on the development and execution of the Loyalty roadmap items.

This role will lead the end-to-end proposition design & delivery working closely with the following areas: Commercial, Finance, Technology, Direct & Indirect Channels, whilst meeting our key contractual and regulatory obligations.

Your role will be the point of contact for your Loyalty proposition:
• Own your proposition design & execution, ensuring the deployment of the technical solution meets the original scope of the proposition researched and proposed and requested.
• Provide effective stakeholder engagement, communicating progress effectively and managing change proactively.
• Never settle for the status quo and take ownership of your proposition, continually assessing strengths and defining areas to improve with a pragmatic approach.

• A curious mindset, looking for inspiration as you input into the NPD roadmap that will differentiate Three UK in the market across non mobile products.
• Stay close to the competition and understand their customer offer and recommend how we best respond to create a point of difference.
• Strong understanding of customer journey (digital first) across all our channels and ensuring appropriate requirements are captured to have Customer at heart of all decisions.
• Manage any issues, risks and concerns with the delivery of the new propositions working cross-functionally and closely with Commercial, Service, Retail, Digital, Finance, Technology and LGRA teams as necessary, to resolve and track these to completion.
• Support gathering of business requirements, business rules and guide DG / MEC inputs for all new propositions being developed.
• Support and collaborate with build, test, deployment and trial of the new propositions being executed and launched in the market.
• Support GTM activities for delivering the new proposition in the market.
• Support post launch activities like hyper-care and incident management process during the warranty period
• Support the new proposition documentation process.
• Support any partner or vendor interlocks needed to deliver the new proposition.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.

Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830

• Appreciation of the customer, their needs and how to meet them.
• A problem solver, with the ability to digest multiple sources of information and build off existing platforms / capabilities.
• Good communication skills, written and verbal.
• An inquisitive nature and great work ethic are essential.
• Comfortable with change and ambiguity with ability to adapt quickly to changing situations.
• Pragmatic approach and ability to navigate through prioritisation & and capacity challenges.
• Ability to challenge and ask right questions to ensure the process and journeys defined meet customer needs.
• Highly organised and able to prioritise effectively.

Desired
o GTM, Project Management, Proposition Development and/or Execution Experience

• A curious mindset, looking for inspiration as you input into the NPD roadmap that will differentiate Three UK in the market across non mobile products.
• Stay close to the competition and understand their customer offer and recommend how we best respond to create a point of difference.
• Strong understanding of customer journey (digital first) across all our channels and ensuring appropriate requirements are captured to have Customer at heart of all decisions.
• Manage any issues, risks and concerns with the delivery of the new propositions working cross-functionally and closely with Commercial, Service, Retail, Digital, Finance, Technology and LGRA teams as necessary, to resolve and track these to completion.
• Support gathering of business requirements, business rules and guide DG / MEC inputs for all new propositions being developed.
• Support and collaborate with build, test, deployment and trial of the new propositions being executed and launched in the market.
• Support GTM activities for delivering the new proposition in the market.
• Support post launch activities like hyper-care and incident management process during the warranty period
• Support the new proposition documentation process.
• Support any partner or vendor interlocks needed to deliver the new proposition.