Locality Manager Retirement Living

Locality Manager (Retirement Living)
Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon)
Salary: £55,000 per annum
Vacancy Type: Full Time
Closing date: 07 May 2026
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for an experienced Locality Manager to lead our Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon), ensuring our customers receive high quality, responsive and personalised support.
About the role:
As a Locality Manager (Retirement Living), you’ll be responsible for the strategic oversight of retirement living services across Southern England. Your team of Regional Managers oversee the operational performance of Scheme Managers across 2000 units, comprising a blend of leasehold and rented independent Retirement Living for over 55’s. You’ll ensure excellence in your teams around tenancy and neighbourhood management, customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities.
You will actively engage with a range of stakeholders, including residents, community groups, councillors and Members of Parliament, building constructive relationships to address concerns, resolve issues, and support positive outcomes for retirement living communities.
You’ll also play a key leadership role - coaching, mentoring and developing Regional Managers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What you’ll be doing:
* Performance overview of tenancy services including allocations, tenancy management and enforcement
* Ensuring the support of customers with complex needs through effective case management and multi-agency working
* Championing complaint resolution and using learning to continuously improve services
* Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
* Building strong relationships with residents, community groups, local authorities and partners
* Using performance data and KPIs to drive service improvements and customer satisfaction
* Line managing Regional Managers and embedding a culture of coaching, development and accountability
* Contributing to service planning, area based initiatives and wider organisational priorities
You’ll need:
* A solid understanding of Retirement Living services and the unique operational, resident and community challenges associated with managing specialist housing for older people
* Experience in housing management or community services within a Retirement Living setting
* A solid understanding of tenancy law, housing regulation and safeguarding
* Proven experience coaching and developing high performing teams
* Strong communication, conflict resolution and stakeholder management skills
* The ability to analyse performance information and use data to improve outcomes
* Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application