Senior Employee Relations and Policy Partner

This role sits at the centre of how colleagues experience our organisation. It leads our policy framework, strengthens Employee Voice and builds constructive, solutions‑focused relationships with recognised trade unions. By designing policies and ER/IR practices that are fair, inclusive, transparent and accessible, the role helps create a workplace where everyone feels they belong. It serves as the organisational expert on policy and employee experience standards, ensuring colleagues and leaders have clarity, confidence and trusted guidance.

Working cross‑functionally with Legal, People Partners, People Services, Operations, L&D, Reward and our DE&I teams, this role ensures our approach to policy, consultation and industrial relations is consistent, modern and aligned to our values. It uses insight and responsible AI to elevate policy quality, improve accessibility and surface workforce themes that drive meaningful action. Ultimately, the role enables strong relationships, stable industrial outcomes and a best‑in‑class, transparent policy experience that supports colleague voice and organisational performance.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience designing, developing and harmonising People Policies.
• Experience managing Er related change/transformation activity.
• Experience improving people processes in collaboration with People Services and Systems.
• Strong influencing skills and ability to challenge the status quo with integrity.
• Proven ability to create equitable, inclusive and accessible policies.
• Strong collaborator with People Partners and cross functional teams.
• Experience with data analytics and comfortable using AI safely and effectively.
• Solid understanding of UK employment law and ER/IR practices.

The other stuff we are looking for

We'd also love you to bring;

• Degree or equivalent experience; CIPD Level 5+ preferred.
• Commitment to ongoing development in ER/IR, inclusion and AI literacy.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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