Internal Sales Manager (B2C) Reading

A fantastic newly created opportunity has arisen for a results-driven Internal Sales Manager to lead a growing team of sales advisors in a busy and vibrant well-established B2C company near Reading. The ideal candidate will be proactive, will lead by example and be able to motivate a call centre sales team to achieve a high level of success and customer satisfaction. This is a busy, varied and exciting role with excellent earning potential.

Key Responsibilities:

• Delivering against sales targets across multiple products and service
• Achieving product and cross sell KPIs
• Monitoring sales team performance
• Ongoing monitoring of calls and behaviour
• Providing support and advice to telesales teams
• Ability to make quick, evidence-based decisions
• Handling escalated customer enquiries from the sales team
• Planning and implementing sales promotions and staff incentives
• Ensure staff attendance and punctuality
• Hosting daily sales meetings with team
• Planning and implementing personal performance meetings
• Working with HR to ensure smooth day to day operations
• Plan and manage staff rotas
• Staff coaching, training and development

Requirements:

• Proven B2C experience within a high-volume outbound telephone-based sales role
• Prior experience leading an internal telesales team
• Leadership/coaching ability to motivate to achieve KPIs and sales targets
• Effective planning and communication skills

If you think you are suitable for this role, then please click 'APPLY' now!

Recruitment Note

Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.