Meters into Accounts Service Co-Ordinator

Meters into Accounts Service Co-Ordinator

About the role

Are you looking for a role where you can make a real impact every day? As a Service Co-Odinator, you’ll help ensure new customer connections across our region are set up accurately and on time. You’ll be part of a collaborative team that protects our assets, supports our customers, and plays a key part in delivering an excellent service across Thames Water. You will play an important part in delivering an excellent first experience for customers as they begin their journey with Thames Water. Your work will help ensure accurate billing, strong service delivery, and positive customer outcomes.

If you enjoy problem‑solving, building great relationships and working in a fast‑paced environment, this could be the perfect opportunity for you.

What you will be doing

In this role, you will:

• Support and coordinate the end-to-end meters into accounts process
• Complete accurate data entry across multiple systems within agreed timeframes
• Monitor progress and highlight risks, issues, or delays
• Communicate clearly with customers, colleagues, contractors, and stakeholders
• Respond to queries and provide timely, customer-focused support
• Maintain organised records and track information with attention to detail
• Support service improvements by identifying patterns, trends, or process gaps
• Contribute to a positive team environment and shared performance goals

To thrive in this role, the essential criteria you’ll need is:

• Strong attention to detail and commitment to accurate data entry
• Clear and effective communication, both written and verbal
• Ability to manage tasks, prioritise work, and meet deadlines
• Confidence using IT systems and standard office software
• Analytical thinking to review information, identify issues, and support decision-making
• A customer-focused approach, with an understanding of the importance of service quality

Additional skills and experiences that would be great to bring:

• Experience or knowledge of the water industry.

Working arrangements

• Base location: Reading – Clearwater Court
• Hours: 36 hours per week, Monday to Friday
• Working style: Flexible and hybrid working considered
• Additional exposure: Site visits and opportunities to work with other areas of the business

What you’ll gain

• Exposure to multiple parts of Thames Water
• Opportunities to build skills and explore career pathways
• A supportive team environment focused on learning and collaboration
• A competitive benefits package, including pension, annual leave, wellbeing support, and flexible working options

What’s in it for you?

• Competitive salary
• Annual Leave

Grade A - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)

Grade B – Grade D - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)

• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Wate r

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know , we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.