Apple Repair Manager

Apple Repair Manager
Based: Reading
Type: Full-time
Salary: Up to £50,000
Eligibility : You must be eligible to work in the UK

About the role:

Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; Be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.

You will be responsible for:

• Manage a small team of repair technicians and admins
• Be responsible for the management of all repairs flowing through the department
• Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
• Using GSX to facilitate Apple part ordering and repair completion
• Using ROBO to facilitate Microsoft part ordering and repair completion
• Check and sign off on parts orders and invoices
• Check and sign off on shipping orders and invoices
• Stock management
• ISO procedure documentation
• Reporting repair data

Key Skills: 

• Apple Certified Mac Technician (ACMT)
• Preferable experience as a Genius, Lead Genius or Manager
• Per device repair certifications on current Apple &/or Microsoft hardware
• Min. 3 A Levels or equivalent Industry experience &/or Certifications
• People management experience
• Experience in triaging and repairing Apple Mac
• Experience of Apple’s GSX
• Excellent all-round communication
• Excellent planning and work organisation skills
• Excellent telephone manner

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

• Gym membership contribution   
• Health Cash Plan  
• Increased annual leave with length of service   
• Free annual leave on your birthday   
• Length of service bonus  
• Hybrid working 
• Free Will Writing service  
• And more!