ServiceNow Program Manager
Senior ServiceNow Programme Manager
Location: Reading (Hybrid - 3 days onsite)
Type: Permanent
Lead large-scale ServiceNow programmes, acting as a trusted advisor to clients while driving successful delivery, process transformation, and platform optimisation.
Key Responsibilities- Engage with stakeholders to understand current processes and define future-state solutions
- Lead end-to-end ServiceNow programme delivery (planning, governance, risk management)
- Drive process design, gap analysis, and scalable solution implementation
- Oversee integrations, platform performance, security, and compliance
- Communicate progress, risks, and updates clearly to stakeholders
- Ensure high-quality documentation and adherence to best practices
- Mentor team members and support delivery excellence
- 15+ years' experience managing ServiceNow projects/programmes
- Strong expertise in:
- CMDB / CSDM
- ITOM (Discovery, Service Mapping, Event Management)
- ITSM
- CSM, FSM
- SPM, SOM, SLO, TNI
- Experience with integrations (REST, SOAP, Integration Hub, third-party systems)
- Strong understanding of platform security, performance, and compliance
- Proven skills in:
- Project Governance
- Project Planning
- Risk/Crisis Management
- Stakeholder Management
Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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