Operational Data Steward

Operational Data Steward/Sr Data Quality Specialist - Must have min 5 years experience - Europe

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

The Senior Operational Data Steward/Senior Data Quality Specialist supports Clinical Operations within the Data Intelligence for Clinical Operations (DICO) function. The role is responsible for defining and maintaining clinical data governance and data quality frameworks for site and HCP reference data across global Clinical Operations.

The position ensures high-quality, standardized, and well-governed clinical data to support trial execution, reporting, and operational decision-making

What You Will Do

Data Governance & Quality

• Define and implement data governance processes, policies, and standards for clinical reference data (sites, HCPs)
• Define and monitor data quality KPIs, dashboards, and scorecards
• Identify, track, and resolve data quality issues, risks, and inconsistencies
• Ensure continuous improvement of data accuracy, completeness, and consistency

Master Data Management

• Maintain and enhance site and HCP master data across clinical systems
• Evaluate and integrate internal and external data sources (e.g., DrugDev, internal Sanofi systems)
• Support standardization and optimization of clinical reference data

Systems & Data Integration

• Document data sources, systems, and integration flows (CTMS and related tools)
• Support data mapping, metadata management, and system interoperability
• Contribute to MDM, data catalog, and clinical data platform initiatives

Data Migration & Remediation

• Support migration and cleansing of legacy clinical data
• Ensure readiness of data for trial setup and operational use
• Improve usability and consistency of historical datasets

Stakeholder & Project Support

• Collaborate with Clinical Operations, IT, Data teams, and vendors
• Manage dependencies with Site Intelligence and related initiatives
• Provide regular reporting on data stewardship activities and deliverables

Process Improvement

• Contribute to process optimization and automation initiatives
• Support AI-driven improvements and reduction of manual processes
• Participate in change management and user adoption activities

Deliverables & KPIs

• Operational data governance framework implemented in clinical data platforms
• Quarterly delivery of centralized site and HCP data governance outputs
• Defined and monitored data quality KPIs and dashboards
• Reduction in data quality issues and improved data consistency
• Successful migration and consolidation of legacy data

What you will need

• Master’s degree in Life Sciences, Data Management, IT, or related field
• Minimum 5 years of experience in data governance, data quality, or clinical data management
• Experience in Clinical Operations or Clinical Development strongly preferred
• Strong understanding of clinical data flows and data management processes
• Experience with CTMS and clinical systems (Veeva preferred)
• Knowledge of database structures and data integration concepts
• Familiarity with MDM, data catalog, and data mapping tools
• Power BI experience is a plus

Regulatory Knowledge

• Understanding of GCP and clinical development processes
• Awareness of data integrity and regulatory expectations in clinical environments

What ICON can offer you

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.