(Reading) Deputy Manager STARS and Front of House Services

Have you got what it takes to be our next Deputy Manager STARS and Front of House Services?

You will be responsible for implementation of the STARS program across multiple client locations in the south of the UK including recruitment, training, quality control, and driving service excellence ✨✨✨✨✨

If the answer is yes, come and join us where your positive energy and innovative mindset will help drive our continued success! We’re seeking an enthusiastic team player who thrives in dynamic environments, bringing fresh ideas and meticulous attention to every task. If you’re ready to make a real impact and support our STARS Program with your organisational skills and collaborative spirit, let’s connect and explore how you can shine in our team!

 

✨ Working days:  Monday - Friday

Pay:  £32,000 + £5,400 Car Allowance

Plus bonus

Extensive company benefits

Location: Negotiable for the right candidate

Learning and Development:  We invest in our people, offering a variety of learning and development opportunities to help you evolve both personally and professionally 

 

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We deliver best in class, impeccable guest services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Program here:

Learn more about being a Deputy Branch Manager for STARS here:

 

Job Description

What you’ll do:

✨Be part of our dynamic and fast paced STARS leadership team

✨Motivate and support STARS teams across the south of the UK

✨Lead recruitment, training and service excellence

✨Deliver our fantastic STARS training program 

✨Build strong stakeholder relationships

✨Drive continuous improvement

✨Have a voice that helps shape the future of the STARS program

✨Be creative and think outside the box 

Join a team where intelligence vigilance and helpfulness are at the heart of everything we do.

What you’ll bring:

Energy, enthusiasm and a passion for people

 Strong communication and people skills

A proactive attitude and commitment to outstanding customer service

An inspirational individual who can work effectively independently and within a team

Working knowledge of administrative computer packages such as MS Office, GSuite, etc.

 Operational and commercial experience (Desirable)

Experience in recruitment/training/admin (Desirable)

Qualifications

• 5 Year checkable work history
• SIA licensed will be required, to be obtained during employment with our support
• First Aid at Work will be required, to be obtained during employment with our support
• Full clean driving license and access to own vehicle
• AET Level 3 certified, to be obtained during employment with our support

Additional Information

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks -  Our real change makers of the business.. YOU, the Race at Work Charter , and the Armed Forces Covenant . We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month .

Your Benefits

• STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans  - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan  - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work  – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers  – Save money on eye tests and when purchasing spectacles.
• WeCare  – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy  – Online access to advice and guidance, from real UK Dentists.
• Pension Plan  – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA  – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live  – Financial Wellbeing Hub
• Death in Service Benefit  - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

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